ASSISTANT MANAGER- TECHNICAL SUPPORT

Full-Time

Universal Biotechnology Private Limited New Delhi Monday to Saturday | 09:30 AM – 6:30 PM (may vary based on field visits or training sessions) | Field travel required for customer site visits, technical support, training, and exhibitions.

Position Summary

We're seeking a dynamic Assistant Manager- Technical Support to represent Universal Biotechnology's extensive ELISA Kits, antibodies and reagent portfolio.

Primary Responsibilities

To provide high-quality scientific and technical support to customers and internal sales teams for UBPL's product portfolio.

Technical Support & Troubleshooting

Provide pre-sales and post-sales technical support for ELISA Kits, Antibodies (WB, IHC, IF, Flow Cytometry), Recombinant Proteins, Molecular Biology Products
Handle customer queries via email, phone, and WhatsApp
Troubleshoot experimental issues (ELISA OD variation, WB signal issues, etc.)
Coordinate with international suppliers for escalations and resolutions

Customer & Sales Support

Assist sales team in product selection and application guidance
Provide technical inputs for quotations and tenders
Support key accounts and high-value customers with scientific discussions
Conduct product demonstrations and training sessions (online/offline)

Documentation & Reporting

Maintain records of technical queries, complaints, and resolutions
Collect and analyze data (OD readings, standard curves, protocols)
Prepare technical reports and case summaries for supplier escalation
Share COA, MSDS, protocol sheets, and validation data with customers

Supplier Coordination

Work closely with global brands
Submit structured troubleshooting reports (lot no., protocol, raw data)
Follow up for replacement/refund cases

Knowledge & Training

Stay updated with product knowledge and new technologies
Train internal sales team on product applications and positioning
Support marketing team with technical content (brochures, demos, webinars)

Qualifications

M.Sc. / M.Tech in Biotechnology, Life Sciences, Microbiology, or related field
PhD candidates (preferred but not mandatory)
2–5 years in technical support / lab research / biotech industry
Hands-on experience in ELISA, Western Blot, Cell Culture, PCR / Molecular Techniques

Other Requirements

Strong troubleshooting and analytical skills
Excellent communication (written & verbal)
Customer handling and problem-solving mindset
Ability to interpret scientific data and protocols
Coordination with international suppliers

Interested in this position?

Send your CV at info@unibiotech.in with subject line 'Application for ASSISTANT MANAGER- TECHNICAL SUPPORT'

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Universal Biotechnology is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.